Refund policy

Refund & Return Policy

At ELCR Collective, every item is made to order especially for you. Because of this, we do not accept returns or exchanges for:

  • Incorrect size selection
  • Change of mind
  • Preference-related reasons

Please review sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or if you received the wrong product.

To request assistance, contact:


nostalgicemporium77@gmail.com

Include:

  • Your order number
  • Photos of the issue
  • A brief description

If the issue is confirmed, we will provide a replacement or refund at no additional cost.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider or bank.

European Union Customers

For customers located in the European Union, certain consumer rights may apply under local regulations. However, because products are made to order and customized upon purchase, some return rights may be limited according to applicable laws.

Contact

For any questions regarding returns or refunds, please contact:


nostalgicemporium77@gmail.com